How does after-sales support work across borders?
Day-to-day support is remote: video calls, remote access to the PLC where the machine allows it, and parts shipped from China. For a serious fault, the factory can send a technician, quoted with travel, or guide a local technician step by step. Agree the response time, the support language and who pays travel before you order, and keep a spare-parts kit on hand so a small failure does not stop production for weeks.
- Most support is remote; parts ship from China.
- On-site visits are quoted with travel when a fault needs them.
- Agree response time, language and a spare-parts kit up front.
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