What happens if the machine arrives faulty or damaged?

By I&R Group, Jiaxing. Reviewed October 3, 2026.

Transit damage is covered by cargo insurance if you photograph it on arrival and file within the policy window, which is why the container is photographed at loading. A manufacturing fault is the factory's responsibility under the warranty, and because the balance is paid only after a factory acceptance test, most faults are caught before shipment. Keep the test report, loading photos and the packing list to settle any claim fast.

• Insure the cargo and inspect the crate the moment it arrives.
• The factory acceptance test catches most faults before you pay the balance.
• We keep the test report and container photos so a claim is documented.